New terms and conditions

Please read the new terms and conditions carefully and confirm them.

Assign new password

For safety reasons we ask you to change your password here.


Contact Us

We have lots of useful information in our help section, before contacting us please check there for information first.  We have provided answers to some of our most common queries below.

System Status:

Dec 10

Some customers may experience occasional problems with connection to our Instant Win Games supplier. We are working to fix this.

We are experiencing issues with automatic emails including password resets. We are working to fix this and this should be resolved by Tuesday 11 December

Please give us a call on 0330 123 3951 if you have any issues. We are open until 9pm (Monday)


If you're having any technical issues it would really help you could send details of the web browser you're using by visiting and copying and pasting the link it gives you along with other information on the issue into your email.

You can send emails to


Fancy picking up the phone instead? You can give us a call on 0330 1233951.

Mondays and Thursdays*:  10am to 9pm

Tuesday, Wednesday and Friday: 10am to 6pm

Saturdays, Sundays and Christmas Day:  Closed

 * Bank Holidays excluding Christmas Day, Boxing Day and New Year's Day  10am to 6.30pm


Christmas Eve 12 noon -7pm

Boxing Day 12 noon - 6pm

Hogmanay 12 noon – 7pm

New Year's Day 12 noon - 4pm 

Opening hours may be extended when there are special promotions. Standard geographic rates apply for landline, mobiles may vary.




Write to us at:

Scottish Children's Lottery

PO Box 9815

Isle of Bute

PA20 2AB