New terms and conditions

Please read the new terms and conditions carefully and confirm them.

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Contact Us

We have lots of useful information in our help section, before contacting us please check there for information first. We have provided answers to some of our most common queries below.

Trouble logging in?

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  • Alternatively, contact our Customer Service Team who will be happy to help.

You can contact us via telephone - 0330 123 3951, Facebook, Twitter or Instagram.

 

 

Email

If you're having any technical issues it would really help you could send details of the web browser you're using by visiting http://whatsmybrowser.org and copying and pasting the link it gives you along with other information on the issue into your email.

You can send emails to help@scottishchildrenslottery.com

 

 

Phone

Fancy picking up the phone instead? You can give us a call on 0330 123 3951.

 

Our opening hours are:

NEW! Monday and Thursdays*: 10am-10pm

Tuesday, Wednesday and Friday: 10am-6pm

NEW! Saturday and Sunday: 11am-5pm

 * Bank Holidays excluding Christmas Day, Boxing Day and New Year's Day: 10am-6.30pm

 

Christmas Opening Hours 

Christmas Eve and Hogmanay: 10am-2pm

Christmas Day and New Year's Day: Closed

Boxing Day: 10am-6pm

 

Post

Write to us at:

Scottish Children's Lottery

PO Box 9815

Isle of Bute

PA20 2AB