New terms and conditions

Please read the new terms and conditions carefully and confirm them.

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For safety reasons we ask you to change your password here.


We have lots of useful information in our help section, before contacting us please check there for information first.  We have provided answers to some of our most common queries below.

Contact Us


If you’ve got a query, suggestion, or simply want to let us know how we’re doing, please get in touch by email or use the contact form below. We’re all ears!

If you're having any technical issues it would really help you could send details of the web browser you're using by visiting and copying and pasting the link it gives you along with other information in the fields below.

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Fancy picking up the phone instead? You can give us a call on 0330 1233951.

Our lines are open 10:00am to 10pm on Monday and 10:00am to 6pm from Tuesday to Friday. Our lines may also be open on weekends when there is special promotions. Standard geographic rates apply for landline, mobiles may vary.

Christmas Call Centre Opening Hours:

Friday 23rd: 1000 to 1600

Saturday 24th: Closed

Sunday 25th: Closed

Monday 26th: 1000 to 1830

Tuesday 27th: 1000 to 1800

Wednesday 28th 1000 to 1800

Thursday 29th 1000 to 1800

Friday 30th 1000 to 1800

Saturday 31st: Closed

Sunday 1st: Closed

Monday 2 Jan: 1000 to 1830

Tuesday 3 Jan: 1000 to 1800


Write to us at:

Scottish Children's Lottery

PO Box 9815

Isle of Bute

PA20 2AB