Open Account
Sign In
Play Now
Good Causes
More Information
Helping Children Smile
Any Questions?
Please check our help section or get in touch with our Customer Service team:
Telephone: 0330 123 3951
Standard geographic rates apply for Landlines. Mobiles may vary.

How to get in touch

We have lots of useful information in our help section, before contacting us please check there for information first. We have provided answers to some of our most common queries below.

I've won but I can't see my winnings!

I've won an entry into the Second Chance Friday Raffle, what happens now?

I'm worried I've received an email / phone call / letter from a scammer


You can contact us via telephone: 0330 123 3951

Opening hours

Monday-Friday: 9am-5:30pm

Christmas opening hours

Christmas Eve & Christmas Day - Closed

Boxing Day – 12pm-5pm

Tuesday 27th December - Closed

Wednesday 28th- Friday 30th December - 9am-5:30pm

Hogmanay & New Year's Day - Closed

Monday 2nd January - 12pm-5pm

Tuesday 3rd January - Closed

Wednesday 4th January – 9am-5:30pm


You can send emails to

If you're having any technical issues it would really help you could send details of the web browser you're using by visiting and copying and pasting the link it gives you along with other information on the issue into your email.


Write to us at:

Scottish Children's Lottery
PO Box 9815
Isle of Bute
PA20 2AB

Social Media

You can also get in touch with us via social media.