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Helping Children Smile
Any Questions?
Please check our help section or get in touch with our Customer Service team:
Telephone: 0330 123 3951
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We've compiled a list of the questions we're asked most often.

If your question isn't included here, or if you need to speak to us about something else altogether, please contact our Customer Service team using the details on the left or email, and they'll do their best to help get everything sorted.

Frequently Asked Questions

How To Play

My Account

Good Causes


How to play

How do I play the Scottish Children's Lottery?

What prizes can I win?

What methods of payment are accepted?

I would like to play the same numbers every week, how do I do it?

Can I play if I live outside of Scotland?

Can I cancel my ticket?

Can I play my numbers without signing in?

How will I know if I have won?

How do I claim my winnings?

Where can I find the results of each draw?

How can I view my previous entries?

My Account

I have forgotten my login details – what should I do?

How do I withdraw funds from my account?

How do I change my debit card details?

How do I change my address details?

How can I close my account?

I'm worried I've received an email / phone call / letter from a scammer

Good Causes

Where do the proceeds go?

Why is there a society lottery name on my ticket?


What is a subscription?

What happens if I have a subscription set up and there are insufficient funds in my account to enter a draw?

If I set up a Direct Debit, can I play straight away and be entered into the next draw?

When will funds be taken from my account?

How much will we take for your subscription?