We’ve compiled a list of the questions we’re asked most often.
If your question isn’t included here, or if you need to speak to us about something else altogether, please contact our Customer Service team using the details on the left or email firstname.lastname@example.org, and they’ll do their best to help get everything sorted.
Frequently Asked Questions
It’s really easy. The first step is to visit the Play Now page, where you can complete your purchase in just a few ticks.
To get started, pick five numbers from 1-49. Just like other lotteries, the more numbers you match, the bigger the prize!
How you play is up to you. Many people like to choose lucky numbers that mean something to them – whether that’s a special birthday, house number, or pet’s age, we’ve heard it all!
Others prefer to opt for a completely random selection. If that sounds like you, simply hit ‘FP’ for a Fast Pick line. If you don’t like the look of what you’re given, don’t worry - you can always edit a number or give it another go!
Next, let us know how many draws you’d like to enter. Draws take place every Monday evening, and you can play on a draw-by-draw basis, up to eight weeks in advance, or on a continuous basis – which means you’ll never miss a chance to win!
Remember, every time you play you’re making a difference to young lives across Scotland, with a guaranteed 30p from every £1 ticket going to Scottish children’s charities. Find out more.
The Scottish Children’s Lottery offers you a fun way to play for great cash prizes at the same time as helping a good cause.
Prizes are divided into five categories, and you’ll be a winner every time you match just two main numbers or more.
Odds of Winning:
|5 Main Numbers||
4 Main Numbers + Bonus Ball
4 Main Numbers
3 Main Numbers
2 Main Numbers
One Fast Pick entry
Approximate overall odds of winning a prize: 1 in 13
The total Jackpot prize pool will be capped at £100,000. This means that if we have up to 4 ticket entries all matching the 5 Main Numbers, each winning ticket will be awarded a £25,000 Jackpot prize. However, if there are 5 or more winning entries, they will each be awarded an equal share of the £100,000 Jackpot prize pool.
The overall prize pool including all winning categories will be capped at £500,000. This means that the prize of all categories will be reduced in proportion so as to bring the total prize payout to a maximum of £500,000 for any single draw, and we reserve the right to cancel the Fast pick entry prize for matching 2 Main Numbers.
What’s more, our weekly raffle gives you the chance to win big even when your numbers don’t come up in the main draw. Find out more about the weekly raffle.
Imagine how you’d feel if your usual lucky numbers came up on the one week you’d forgotten to buy your ticket!
Thankfully, there are two easy ways to ensure your numbers are in the draw.
The first is to purchase lines in multiple draws. You can play up to eight weeks in advance just by picking your numbers and telling us how long you’d like to play for. It’s worth remembering that your numbers won’t renew after the final draw you’ve paid for, so it’s best to plan ahead.
Alternatively, you can play on a continuous basis by setting up a subscription ticket. By choosing this option, your numbers will be automatically entered every week (after set up) until you tell us otherwise – which means no more missed draws! Simply select the ‘Continuous’ option on the Play Now page to get started.
No. Prizes not won in one draw do not rollover to the next
Yes! You can also play the Scottish Children’s Lottery if you live in England or Wales. Unfortunately, we are currently unable to accept registrations from customers living in Northern Ireland or any other country not listed.
Ticket cancellation is only allowed under exceptional circumstances. Please see our terms and conditions for details.
For the avoidance of doubt, you can't cancel an Instant Win Lottery Ticket after you buy it. If you don't like the numbers selected for you in a Fast Pick Ticket, you are not entitled to cancel the Ticket.
No. To purchase a ticket you must be signed in to your Scottish Children’s Lottery player account. You can sign in at any time using the link in the top-right corner of any page.
The Scottish Children’s Lottery draw takes place weekly on a Monday evening, with the winning numbers announced at 8:45pm.
Should you match enough numbers to win a prize, we’ll send you an email to let you know all about the good news. We’ll also tell you if you strike it lucky with your raffle entry. You don’t have to do anything!
To check your tickets you can log into your account and click on your name, here you will see a list of your tickets and their status. Simply click the row with a status of Won to see your ticket. If your ticket is a multi-week ticket you may need to select the week from the drop down.
If you’d prefer to keep an eye on how each draw unfolds, you can view the winning numbers as they’re updated on our Results page, or by tuning into STV every Monday at 8:45pm.
All of the details of your ticket are stored safely in your Scottish Children’s Lottery player account, so there’s no need to worry about losing a winning ticket.
If your numbers come up, we’ll pay prizes of up to £2,000 automatically. You’ll find your winnings added to the balance of your player account or, if you’re playing on a Direct Debit basis, paid directly to your bank account.
Should you be lucky enough to win a prize greater than £2,000, we’ll pay this into your bank account after our Customer Service team has verified some details and passed on our congratulations.
To get in touch and register your claim, telephone our Customer Services Team on 0330 1233951. Standard geographic rates apply for landlines. Mobiles may vary.
You can view the winning numbers from all previous Scottish Children’s Lottery draws by visiting our Results section.
On this page you’ll also find prize breakdowns and the details of winning raffle entries, which can be easily filtered by draw date and year.
You can access all of the details relating to the tickets you’ve purchased by signing in to your player account using the link at the top of every page.
Once you’ve done that, selecting an option from the ‘My Tickets’ menu on the left of your screen allows to view your past tickets as well as those with draws still to play. You can also see the numbers you’ve played on each ticket and, for tickets where the draw has taken place, whether or not they’ve won a prize.
The only way to win the Scottish Children’s Lottery jackpot is by matching all five main numbers drawn. If none of the tickets sold for a draw scoop the jackpot, the prize simply goes unclaimed.
In the event that the jackpot is not won, the prizes in the lower winning categories are unaffected.
You can sign in to your Scottish Children’s Lottery account using the email address that you provided on registration.
If you can’t remember which email address you gave to us, don’t worry! Simply call our Customer Service team on the number on the left or email email@example.com and they’ll be able to assist further.
Can’t remember the password you chose? just click the Forgot Password button at the top of your screen. You can access this by first clicking Sign In (situated just next to Open Account).
To reset your password, you’ll then need to enter the email address that you use to sign in to your Scottish Children’s Lottery account, and click Request Password. We’ll then send an email to confirm the next steps.
If you’ve forgotten both your email address and password, it’s best to get in touch with our Customer Service team straight away – call us on 0330 1233951 or email firstname.lastname@example.org and we’ll take it from there. Standard geographic rates apply for landlines. Mobiles may vary.
Once you’ve signed in to your Scottish Children’s Lottery account, topping up your balance is easy.
You can add funds at any time by clicking the link at the top of the screen, and selecting Top Up from the menu. Alternatively, click My Account and then select the Top Up on the left-hand side of this page.
After signing in, navigate to your account page, and choose Withdraw Funds, which is located on the left-hand menu, just under the My Account section.
You can only withdraw funds to a debit or credit card that is already registered to your Scottish Children’s Lottery account.
If you get stuck, or have a question about withdrawing funds, contact our Customer Service team using the number on the left or email email@example.com.
To view or change your registered payment card, visit the My Account page once signed in, and click Card Details from the left-hand menu.
For security, we can only change your card details when:
- The balance of your Scottish Children’s Lottery account is zero.
- There are no active lottery tickets associated with your account.
- You have no Instant Win games still to be played.
- Your current debit or credit card has expired.
If you need assistance with changing your card details, our Customer Service team will be happy to help. Our contact details are available on the left.
For security reasons, please DO NOT send us your debit/credit card numbers or pictures of your card in an email unless we have asked you to.
No, unfortunately we do not currently offer PayPal as a payment method.
It’s important that we have your correct details in the event that you win a prize.
If you need to update this information, visit the My Account page and select Personal Details, which is listed under the My Details section on the left-hand side.
Alternatively, telephone our Customer Service Agents on 0330 1233951 or email firstname.lastname@example.org and our Customer Service team can make these changes for you.
To permanently close your Scottish Children’s Lottery account, visit the My Account page and choose Close Account, which is listed under the My Details section on the left-hand side.
If you need further help, our Customer Service team (contact details available on the left) will be able to discuss the best option.
To assist you whilst using our site we have implemented two main limits, these are used to ensure that you don’t get carried away with winning and find you’ve spent more than you can afford. Our two limits are:
- Paying: how much money you can pay in to your account during a period (daily, weekly or monthly)
- Ticket Stake: How much you can spend on tickets during a period period (daily, weekly or monthly)
Your pay in limit is spent when each of the below action is taken:
- You top up your account:
- We collect subscription payments
As we collect subscription funds for a month in advance if you use a daily limit it must be sufficient to allow pay in for a month’s worth of tickets in a single day.
Every time you purchase a ticket this limit is used, this includes our Instant Win Lotteries and the main weekly lottery ticket.
Limits are intended to protect you and only you know what’s affordable, however to ensure that subscription funds are collected and tickets purchased you should ring-fence these amounts.
Jane has just joined the Scottish Children’s Lottery and has set up a direct Debit for 2 lines per week, she has also decided that she can afford to spend up to £20 per month on Instant Win Games or Ad-Hoc lottery tickets. Jane calculates a sensible limit would be £30 per month as follows:
- £10 for subscriptions – some months have 5 Mondays so 5 x £2
- £20 for ad-hoc play
To change your limits you must be logged in.
- Click your name at the top of the page to view your account
- Click Manage Limits in the left hand menu
Here you can change your limits, any reductions are implemented with immediate effect.
If you increase your limit the amount on the screen will not change, however the change will be applied after 24 hours. If you change your mind during the 24 hour period just reduce your limit and this will cancel the increase.
The weekly raffle gives you even more ways to win with the Scottish Children’s Lottery. What’s more, it comes free with your draw ticket, all paid for by STV ELM Ltd.
One lottery line equals one entry into the raffle (Jackpot winner(s) excluded). In other words, when you buy multiple lines your chances of winning the raffle improve!
The unique Raffle Number for each lottery line is a combination of your ticket number and the line number. For example, if your ticket number is 01111-222222-333333 and the line number is 002, then your unique Raffle Number will be 01111-222222-333333.002
Raffle numbers are generated automatically and, as they’re stored safely with your ticket, there’s no need to worry about losing them or writing them down.
Following the main Scottish Children’s Lottery draw, we use a random number generator to draw random raffle winners from all raffle entries that week. This means that winners are guaranteed, with weekly prize pools reaching as high as £25,000.
The winning raffle numbers for each draw are published on the website, alongside the results of the main lottery, and those who strike it lucky are contacted by email with the good news.
You’ll automatically receive one raffle entry for each line you’ve bought for that week’s Scottish Children’s Lottery draw (Jackpot winner(s) excluded). For example, if you buy three lottery lines, you’ll receive three raffle entries. That’s all there is to it!
If you play the Scottish Children’s Lottery on a continuous basis, you’ll receive raffle entries in every draw for as long as your subscription remains active.
The only players not eligible for entry into the weekly raffle are those who win the jackpot prize (matching five main numbers) in the main lottery draw.
You can view your raffle numbers at any time by signing into your account.
No. Prizes in the weekly raffle may vary from draw to draw. The prizes available for each raffle will be advertised on the website.
The Scottish Children’s Lottery is the name of an umbrella scheme that supports four society lotteries. Each of the society lotteries are promoted by a Scottish Charitable Incorporated Organisation (SCIO). They are Chance to Flourish (SC046177), Chance to Study (SC046178), Chance to Succeed (SC046179), and Chance to Connect (SC046173).
The four SCIOs have been established with the purpose of supporting children in Scotland. Each SCIO ensure that 30% of the ticket sales of the Scottish Children Lottery are donated to projects that aim to improve child welfare and alleviate poverty. This equates to 30p from every £1 purchase of a lottery line or Instant Win Lottery.
The Scottish Children’s Lottery is a scheme where four society lotteries operate in rotation.
Each society lottery is rotated on a weekly basis and you cannot select a specific society lottery when purchasing a lottery ticket or Instant Win Lottery.
Each society lottery is promoted by one of these four Scottish Charitable Incorporated Organisation (SCIO): Chance to Flourish, Chance to Study, Chance to Succeed and Chance to Connect.
For more information on the work of each society, visit our Good Causes page.
Playing by subscription gives you the opportunity to play the Scottish Children’s Lottery on a continuous basis.
An active subscription means that you’ll never miss a chance to win. We’ll enter your lucky numbers into every weekly draw until you tell us otherwise, so there’s no need to worry about forgetting your ticket. All in all, it’s just one less thing to worry about!
Just as you’d expect, your subscription ticket also includes one entry to the weekly raffle for every lottery line purchased (Jackpot winner(s) excluded)
You can set up a subscription by Direct Debit or by using a Visa credit or debit card, and you’re free to cancel at any time. It’s simple, stress-free, and we’ll even email you whenever you win.
Tickets will be purchased using funds reserved for subsription tickets (not shown in your active balance, but visible in your transaction history). If these funds are not available due to a problem processing the subscription payment the system will use your active balance for subscription ticket purchases. If you have no available in funds in your account we will pause your subscription and send an email to let you know.
In order to make sure you don’t miss out on a draw, you’ll need to sign in and manually add funds to your Scottish Children’s Lottery account and remove the restriction.
It’s important to note that if your subscription is paused as a result of non-payment, then your numbers will not be entered into any further draws until the problem is fixed.
No. You can only use a Visa debit or credit card to set up a subscription ticket. However, you can also play by subscription with Direct Debit, after which we’ll charge payments and pay out winnings directly to your bank account.
Setting up a Direct Debit will take at least five days, so you won’t usually be entered into the next available draw with your new subscription ticket. Once the Direct Debit instruction is confirmed, we’ll then draw funds from your account to cover the payments for the next month of Scottish Children’s Lottery draws.
You will be notified of the date of your first draw when completing your transaction. The numbers you’ve chosen to play with your Direct Debit subscription will not be entered automatically into any draw before this date.
If you’d like to enter your numbers into draws prior to this, you will be required to make a separate deposit into your player account with a Visa debit or credit card
Unlike Direct Debit - and providing your purchase is successful - setting up a subscription ticket by Visa debit or credit card will enter you into the very next draw.
Depending upon the type of subscription you have signed up to we will take the funds at different times.
The funds for the following month's draws will be obtained from your card on the final Tuesday of the month.
Direct Debit Subscription
The funds for the following month's draws will be requested from your account on the 19th of the month, these can take up to 3 working days to appear on your statement.
We collect subscription funds a month in advance, these funds are hidden from you to prevent them from being spent on other games. You can see that the money was added to your account via the transactions section of your account.
Each week we will purchase a ticket using those funds, if there are not enough funds we will use any other funds in your account.
When you set up a subscription we will take payment for the following month's tickets, this can be up to five times the number of weekly lines you have.
For Visa Subscriptions we will collect funds for the remaining draws in the current month immediately and then collect on the last Tuesday of the month for the next month.
For Direct Debit funds we will request funds on the 19th of the month (this may take a few days to show on your account) for the following month.
Bonus funds are awarded to our players for a number of reasons, including being awarded as a prize, a special incentive, or as a reward for fulfilling certain requirements.
While these bonus funds cannot be withdrawn, they may be used to purchase lottery draw tickets or to play Instant Win Lotteries.
Any bonus funds added to your account will be used to make your purchases before any cash balance will be used
Using bonus funds to purchase lottery lines or Instant Win Lotteries does not affect your chances of winning or limit your prize payout in any way.
No. The bonus funds can be used only to make purchases on the Scottish Children’s Lottery website.
However, any winnings that result from a purchase made using bonus funds are considered part of your cash balance and may be withdrawn in the usual way.
There may be an expiry date, depending on the type of bonus you have received. Once this expiry date has passed, the bonus funds will be removed from your account.
Please see the Promotion Terms and Conditions for more information on a specific bonus. If you have further questions, or are unsure about the bonus funds in your account, please contact our Customer Service team. Our contact details are available on the left.
If you’ve received a bonus code as a new player, you can enter this on the Open Account page as part of your registration with the Scottish Children’s Lottery.
Existing players who have received a voucher code can enter this in the 'Confirm selection' screen as part of the process of purchasing a new ticket.
The applicable bonus will be credited to your player account upon successful completion of your registration or purchase.
A syndicate is a group of players who, rather than play the Scottish Children’s Lottery individually, combine their funds and purchase shared tickets through one nominated player account.
Playing in a syndicate is a fun and exciting way to increase your chances of winning as part of a group.
The first thing you need to do is decide who you’d like to have on your syndicate team - whether that’s family, friends, or colleagues, or a mix of all three!
Exactly how you play is entirely up to your syndicate team, but it’s important to decide in advance how many lines you’d like in each draw, how frequently you’ll play and, of course, which numbers you’d like to enter.
As syndicate manager, you’ll be responsible for collecting the money needed to buy your group’s lottery tickets, making the purchases, updating the team on the results, and distributing any prizes won. You can select the option to become a syndicate manager within the My Account section.
We’ve put together a handy syndicate pack to get you started, which you can download from our Syndicates page.
As the name suggests, our range of Instant Win Lotteries offers you the opportunity to grab some great cash prizes on the spot.
You can choose from eight fun and distinctive games, each giving you a host of new ways to win.
Best of all, you don’t have to wait until the next lottery draw comes around to give yourself a chance to be in the money!
Each Instant Win Lottery is different and the on-screen messages within the game window will notify you if you’re a winner. In most cases, there are multiple ways to win, so be sure to keep playing until the game has ended.
After the game has finished, closing the window adds any prize you’ve won to your balance. You can view details of each individual transaction on the My Account page by clicking Instant Win Tickets under the My Tickets section on the left-hand side.
Absolutely! Instant Win Lotteries are completely separate to the lottery draw and give you multiple chances to win whenever you’re signed in to your Scottish Children’s Lottery account.
Yes, they do. Just like in the main Scottish Children’s Lottery draw, a fixed 30p from every £1 purchase will be donated to good causes benefiting children in Scotland.
As with any wins in the lottery draw or weekly raffle, winnings of up to £2,000 from Instant Win Lotteries are credited to your player account balance. Winnings of more than £2,000 will be paid into your bank account once a satisfactory due diligence verification is completed.