Any Questions? Please check our
help section or get in touch with our Customer Service team:
Email:
help@scottishchildrenslottery.com Telephone: 0330 123 3951
Standard geographic rates apply for Landlines. Mobiles may vary.
Help
We've compiled a list of the questions we're asked most often.
If your question isn't included here, or if you need to speak to us about something else altogether, please contact our Customer Service team using the details on the left or email help@scottishchildrenslottery.com, and they'll do their best to help get everything sorted.
Frequently Asked Questions
Can I log in?
For subscriptions taken out from September 2022, you’ll find all your details in your welcome email or letter. If you need any help, simply call us on 0330 1233951.
If you subscribed before 2022 or have bought a ticket for an individual draw then you can log in to your account by using this link here. If your email or password are not being recognised, please contact Player Support. If you have forgotten your password, please click the forgot link to reset.
How do I update my details?
If you have to change any details, please contact Player Support on 0330 1233951
What have I/how much have I won?
We will email and pay you automatically if you win, you don’t need to check anything Details of winners and winnings can be found here. If you want more information please contact us on 0330 123 3951
When will I receive my winnings?
Winnings will arrive in your bank account within 14 days from “MBC ELM Limited”.
How do I close my account or cancel my subscription?
We appreciate your support in helping children in Scotland and over £8.7 million has been raised thanks to your help. If your thinking of leaving us, please call us on
03301233951 or email
help@scottishchildrenslottery.com
What do I do if I have a problem with gambling?
Please see our responsible gambling page for more information here .
Which charities benefit from my play?
20% of every ticket goes to The Scottish Children’s Lottery Trust. This is regardless whether The Scottish Children’s Lottery makes a surplus after prizes and operating/marketing expenses. Over £8.7 million has been distributed to date from players. You can see some of our most recent grants
here.
What if I have another question?
Please get in touch here.
