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We've compiled a list of the questions we're asked most often.

If your question isn't included here, or if you need to speak to us about something else altogether, please contact our Customer Service team using the details on the left or email, and they'll do their best to help get everything sorted.

Frequently Asked Questions

Can I log in?

How do I update my details?

What have I/how much have I won?

When will I receive my winnings?

How do I close my account or cancel my subscription?

What do I do if I have a problem with gambling?

Which charities benefit from my play?

What if I have another question?