Playing the Scottish Children's Lottery should be a fun and enjoyable experience while giving to good causes, and playing responsibly is the key to this. We, at Scottish Children's Lottery, are committed to look after our players and to ensure they enjoy their gambling in a safe and responsible environment.
While the majority of our players stay in control and gamble within their means, for some, gambling can become a problem. That's why here at the Scottish Children's Lottery, we take a proactive approach to help you play responsibly. We provide information on how to help you stay in control, help you assess your gambling behaviour, tools to help you manage gambling, as well as information on where to get help should you need it.
If you feel you may have a problem with your gambling, ask yourself the following questions:
The more you answer 'yes' to these questions, the more likely you may have a gambling problem.
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a period of 6 months up to 5 years.
Please note that Self-Exclusion is an irreversible process. Once you self-exclude, we cannot reactive your account and you may not apply to open a new account until the self-exclusion period expired.
When a self-exclusion is activated:
Once the self-exclusion period has expired, your account will remain in this status unless you contact our Customer Service team to reactivate it. Your account will only be accessible after a further 24-hour cooling off period. Marketing communications will not be reactivated unless you request us to opt you in.
You can set a self-exclusion period by logging into your account and following the on-screen instructions. You can also request to self-exclude by contacting our Customer Service Team on 0330 1233951 or email us at email@example.com
By requesting self-exclusion, you are entering an agreement with us. During the self-exclusion period, we will employ automated checks to endeavour to ensure that you can no longer access your account or our gambling service across multiple platforms. At the same time, you also agree that you will not attempt to try to circumvent the agreement by continuing to participate in the gambling service provided by us.
Please remember that if you breach the self-exclusion agreement by continuing to gamble with us, or you circumvent your agreement by, for example, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self-exclusion, we shall not be liable to you or any third party in respect of any breach by you of that agreement giving rise to loss, and we are under no obligation to compensate any loss or damage caused by your action or breach, or to return any deposits, winnings, or other funds in respect of your action or your breach.
If you require further information relating to this facility please contact our Customer Service Team.
After self-excluding from our site, we also advise that you self-exclude from any other gambling operators where you hold accounts.
If you wish to close your Player Account, you can do so by contacting our Customer Service Team on 0330 1233951 or email us at firstname.lastname@example.org.
Once your account is successfully closed:
Once your account is closed, you may request to reopen your account subject to our Terms & Conditions and Responsible Gambling policy.
Players must be 18 or over to play the Scottish Children’s Lottery.
We may request documents from you to help us verify your identity and age. Until the verification can be performed successfully, we may occasionally have to suspend your account and withhold your funds.
In trying to protect children from underage gambling, gaming companies and parents must work together.
There are a number of third party software that parents or guardians can use to monitor or restrict access to gambling sites on your PC, laptop or mobile devices:
Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about problem gambling, the following help is available:
GamCare is the leading provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. Visit their website or call their free UK Based Helpline at 0808 8020 133.
BeGambleAware aims to promote responsibility in gambling. They provide information to help people make informed decisions about their gambling. Visit their website or call their free National Helpline at 0808 8020 133.
Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling.
Gamblers Anonymous is a support group for people who wish to do something about their gambling problem and help others do the same through attending meetings.
The National Problem Gambling Clinic offers treatments for people from England and Wales aged 16 and over. They offer a range of psychological treatments for gambling addiction, depending on the needs of the individual. They also offer services specifically for women and friends and family of problem gamblers.
If you require further information on the above, please contact our Customer Service.
We take our social responsibilities seriously and we make regular donations to BeGambleAware who funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm.